AUREX

Privacy Policy

Our commitment to your privacy

At AUREX (aurexstyle.com), we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect when you visit our store or place an order, how we use it, and the choices you have.

Last updated: 20 September 2026

Information we collect

When you browse our website or place an order, we may collect:

Contact details: your name, phone number, email address and delivery address.
Order details: the products you order, order value and delivery instructions.
Messages: anything you send us by WhatsApp, email or our contact form.
Technical data: your device type, browser, approximate location and how you use our site, collected through cookies and similar tools.

How we use your information

To process, confirm and deliver your orders, including contacting you by phone, SMS or WhatsApp about your delivery.
To provide customer support and answer your questions.
To improve our website, products and shopping experience.
To send you news and offers, only if you have subscribed. You can unsubscribe at any time.
To prevent fraud and keep our store secure.

Cash on delivery and payments

Most orders are paid by cash on delivery, so we do not collect your card details for those orders. Where an online payment method is offered, your payment is handled securely by the payment provider through our store platform, Shopify. We do not see or store your full card details.

Who we share information with

We do not sell your personal information. We only share what is needed with:

Delivery partners so they can deliver your order to you.
Shopify and payment providers, which power our online store and checkout.
Analytics and advertising services (where enabled) that help us understand how our store is used.
Authorities if we are required to do so by law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the store may not work properly without them.

How we protect your information

We take reasonable steps to protect your information. Our checkout runs on Shopify's secure platform. We keep your information only for as long as needed to fulfil orders, provide support and meet legal requirements.

Your choices

You may ask us at any time to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Just contact us using the details below and we will help you.